City Inn Palace Hotel Guest Information Center

Dear Valued Guest,

To make sure you enjoy your stay in our hotel and have easy travel to Palestine and our warm hospitality in the City Inn Palace Hotel worked our best to list rules/regulations and general Frequestly Asked Question to assiste you and help you note to forget any thing.

  • Time

    The time in the Holy Land is GMT +2 hours. Summer time has the clocks move forward one hour in late March and set back in October.

  • Currency

    The Currency used in the Holy Land (Palestine & Israel) is the New Israeli Shekel (NIS); the average exchange rate is NIS 3.6 – 4.00 for 1 USD, and 5.00-5.50 for 1 Euro. Bank notes are in denominations of NIS 20, 50, 100, and 200; coins are in denominations of NIS 10, NIS 5, NIS 1 and 50, 10 and 5 agorot.

    Banks are opened from Sunday – Thursday, working hours are from 8:30 – 13:30. Holders of international credit cards can withdraw local at banks which accept their credit cards. There are Automated Teller Machines outside most banks. Many ATMs will provide foreign currency, and you can see at the ATM if that service is provided.

  • If the security situation changes for the worse, what should I do?

    Our staff keeps a careful eye on events unfolding in the Middle East and will take appropriate steps.

  • Health and Accident Insurance

    It's highly recommended to arrange for a Health Accident Insurance before you depart your country, it should cover the dates of your planned trip taking into consideration time consumed in transportations and difference in time. We advice our dearest guests to seek for a comprehensive insurance package that covers hospitalization, prescheduled flights, bills settling and reimbursements.

    You should bring all the medication you use or need and the quantity that covers the whole period of your stay. Pharmacies will not respect prescriptions from abroad, only pain relief pills such as Advil and Tylenol and similar can be sold without prescription. If you suffer from preexisting medical problem we recommend that you consult your physician to guide you for the appropriate steps.

    We wish your visit will be prospered.

  • What essencial things should I bring with me?

    Bring clothing that will protect you from the intense sun, items such as a hat, sunglasses, sunscreen, etc. Also bring comfortable walking shoes. In the winter months bring warm clothing. You should know that our hotel has air condition running all the year as heater or cooler in our guests' rooms and facilities.

  • How much cash money should I bring beside my credit card?

    Generally it depends on what your doing. Bring about $30.00 a day to cover miscelinious basic expenses. You should also bring about $30-$40 in $1 bills to cover such expenses as bottled water and souvenirs from street vendors, or exchange money from hotel our offcial money exchangers.

  • Should I bring a hidden/security wallet?

    Yes, that would be a good idea. A hidden/security wallet which fits underneath of your clothing will give you that added security, and peace of mind, knowing that your valuables are safe, we do not recomend bring with you expensive jewlery etc.

  • Is the food safe to eat and the water safe to drink?

    While in Palestine you will find the food and water quite safe. The City Inn Palace Hotel has every thing in order, clean and hygiene. It would be wise to drink bottled water rather than tap water espcially when you are out side our hotel.

  • Should I notify my bank or credit card company that I will be traveling abroad?

    Yes, that would be a good idea to mention to your bank that you will be traveling to both Palestine and Israel.

  • Visas & Passports

    All visitors to Palestine / Israel must hold a passport that is valid for at least six months from the date they enter the country. Citizens of many countries, including EU countries, Australia, Singapore, USA, Canada and many others are issued tourist visas free of charge upon arrival. Please ask your Travel Agent if you are unsure about your visa arrangements.

    When you enter Palestine / Israel, immigration will stamp your passport, or if you prefer, a separate loose sheet of paper, which you must keep safely until you leave the country. You will need to show the stamp at hotel check-ins in order to qualify for tax-free stays. If you do not want your passport stamped, you must make this clear to the immigration officer before handing over your passport.

  • Do I need vaccinations before I travel to Palestine?

    No. There is no need for vaccination.

  • What languages are spoken in Palestine?

    Palestine has one official languages: Arabic, English is widely spoken and understood, you will notice that virtually all official signs are in Arabic , Hebrew and English.

  • When is the best time to visit Palestine?

    Generally speaking spring and autumn are great times to visit, as the weather is warm and moderate.

  • What is the weather like in Palestine?

    Although Palestine is a small country but has a wide variety of weather and four seasons in most geographic areas.

    On average 300 days of sun a year, and in general the weather is glorious. However, July and August can be very hot and humid, and outside of the South of the country, December to March can be a bit cool for sunbathing.

    The Good news is that our hotel is located between the two cities of Ramallah & Al-Bireh which are Palestine SUMMER RESIDENCE.

  • Wi-Fi and Computers

    The City Inn Palace Hotel has free Wi-Fi in all facilities and wireless/wired internet in the Guest Rooms. We advise that you make sure that your personal computers have an antivirus and it is wise to check your computer be for travel and keep a backup of your data back-home.

  • Electricity

    The electricity current in Palestine is 220 volts AC, single phase, 50 Hertz. Most Palestinian sockets are of the three-pronged variety but many also accept European two-pronged plugs.

  • Calling Home

    To direct dial home from Palestine, dial the 3 code of your country, then the area code and telephone number. The international (for your family/friends) to reach you at our hotel is by dialing code for Palestine is +970 and in some cases +972 (from outside Palestine) for further assistance call our reception.

  • Religious Holidays

    The three major religions existing in the Holy Land are: Islam, Chrstianity and Judaisim represented by the Easteren and Western Churches and Islam which is following the Sunit faith. There are more three religions, the Druze, the Samaritian and the Bahai faith. Details

  • Is it safe to travel to the Holy Land?

    Yes, it is safe. Proof is the record numbers of visitor traveling to Palestine.

We look forward to serving you in our City Inn Palace Hotel now and on future.

If you have any further question please do not hesitate to contact us.