The City Inn Palace Hotel Briefing
The City Inn Palace Hotel, through its 23-year journey, has kept on its solid standards and reputation; this intimate Boutique hotel has made and continues to make a huge impact on the status of tourism, government, and private sector businesses and events. The hotel is very famous in the distinct areas of Palestine, and in the region, what people always love is its authentic, simple design and easy-to-access facilities. Its’ lobby’s relaxing and calming atmosphere and decor make you feel away from the city’s daily noises, and the special homemade style of food that we serve with a signature, the hotel staff is the most qualified in the country, most of them speak well to perfect English. They are professional in their jobs; they will welcome you with a smile and will wait for you to come back as part of their family. Since December 2014, the hotel has been under the management of the Orient company, which has taken responsibility for developing the hotel facilities and members in order to remain on top of the industry trends and competition and to keep the hotel features and services up to date in terms of renovating its rooms, the restaurants and the Halls
We would love to have you stay with us to experience our generous hospitality.
Meet Our Team
Mr.Ghassan Fares
General Manager
Mrs. Wafaa Fares
Marketing & Social Media Director
Sharihan Adi
Operation Manager
Jane Hanania
Sale Manager
Rana Kawwas
Front Office Manager
Md. Mannasra
Chef
Hadi Awwad
House Keeping
Our Vision & Commitments
Personalized Service
We will meet the specific need of each guest , with a friendly professionalized prompt , and enthusiastic attitude from our employees all the time.
Consistency
We will consistently provide our guests with a superior quality product and to be better than our competitors.
Integrity
We will maintain the highest standard of conduct in all our actions.
Teamwork
We will work together to achieve our goals.
Respect
We will respect our individual team members hard work and their contribution.
Communication
Don’t hesitate to contact us for any inquiry, suggestion or complain, we are anticipating your comments and thoughts.
The hotel is a great remark and very substantial icon that make people are anxious to visit and have a memory in. Whether you live in west bank or being a tourist, don’t miss to visit the City Inn Palace Hotel and we assure you that you will not regret.
Letter to Guset
Dear Valued Guest,
It is our pleasure to invite and welcome you to the City Inn Palace Hotel and all our facilities. Whether you are using City Inn Palace Hotel for business, relocation, stay or pleasure, we are honored that you have selected City Inn Palace Hotel as your hotel in Ramallah and Al-Bireh.
Our Professional-Friendly Staff and Management are committed to ensuring that your stay is comfortable and satisfying. During your stay, we are committed to providing you with outstanding service. In other words, we promise you a comfortable, safe and worry free stay by providing the cleanest room, friendliest staff, and best value while you are our guest.
If you encounter any concerns while staying with us, please contact the Front Desk immediately to allow us the opportunity to correct the situation. If, for any reason, our Front Desk did not correct the problem, please contact with the Manager on duty “his/her name is on reception guest’s notice board” or contact directly at the mobile number shown bellow.
Again, thank you for choosing City Inn Palace Hotel where our promise to you is a great and warm visit.
We look forward to serving you now and on future visits to Al-Bireh & Ramallah .
Cordially Yours,
Ghassan Fares
General Manager
- 0599 506 492
عزيزي الضيف الكريم،
إنه لمن دواعي سرورنا أن ندعوكم ونرحب بكم في فندق سيتي إن بالاس وجميع مرافقه. سواء كنت تستخدم فندق سيتي إن بالاس للعمل أو الانتقال أو الإقامة أو المتعة ، فإننا نتفهم ونعرف أن لديك مجموعة متنوعة من الفنادق للاختيار من بينها في رام الله ، ونحن على يقين ويشرفنا أنك اخترت فندق سيتي إن بالاس وسوف تختار دائمًا فندق سيتي إن بالاس.
يلتزم موظفونا المحترفون والإدارة بضمان أن تكون إقامتك مريحة ومرضية. أثناء إقامتك ، نحن أيضًا ملتزمون بتزويدك بخدمة متميزة. بعبارة أخرى ، نعدك بإقامة مريحة وآمنة وخالية من القلق من خلال توفير أنظف الغرف وموظفين ودودين وأفضل قيمة عندما تكون ضيفنا.
إذا واجهت أي مخاوف أثناء إقامتك معنا ، فيرجى الاتصال بمكتب الاستقبال على الفور للسماح لنا بفرصة تصحيح الموقف. إذا لم يقم مكتب الخاص بنا ، لأي سبب من الأسباب ، بتصحيح المشكلة ، فيرجى الاتصال بالمدير المناوب “اسمه / اسمها موجود على لوحة إعلانات ضيف الاستقبال” أو الاتصال بي مباشرة على رقم هاتفي المحمول الموضح أدناه.
مرة أخرى ، نشكرك على اختيارك فندق سيتي إن بالاس حيث وعدنا لك بزيارة رائعة ودافئة.
نتطلع إلى خدمتكم الآن وفي زياراتكم المستقبلية إلى البيرة و رام الله.
مع اطيب التمنيات
غسان فارس
المدير العام
- 0599 506 492